Refund / Returns Policy

Nova Gadgets sells new and pre-owned technology, including phones, consoles, laptops, monitors, gaming equipment and other electronic devices.

Because many items are limited-stock, fast-moving or pre-owned, all customers are encouraged to confirm the condition, specifications and included accessories of an item with the Nova Gadgets admin before completing payment.

Faulty or Incorrect Items

If an item is supplied incorrectly or is found to have a genuine fault that was not disclosed before purchase, please contact Nova Gadgets as soon as possible after receiving or collecting the item.

We may request photographs, videos or additional information so that the issue can be assessed.

Where appropriate, Nova Gadgets may arrange a repair, replacement, exchange or refund depending on the circumstances, stock availability and the nature of the fault.

Pre-Owned Items

Pre-owned products may show reasonable signs of prior use.

Any known significant cosmetic or functional issues should be disclosed to the customer before the sale is completed.

Normal wear and tear that has been disclosed or is reasonably expected on a pre-owned device will not automatically qualify the item for a return or refund.

Change of Mind

Returns for change of mind are not automatically guaranteed.

If you wish to return an item because you have changed your mind, please contact Nova Gadgets before returning or handing over the item.

Any approved return must generally be in the same condition in which it was supplied, with all original accessories, packaging and included items where applicable.

Nova Gadgets reserves the right to decline a change-of-mind return where an item has been used, damaged, altered, activated, account-locked or is no longer in its original supplied condition.

Data and Accounts

Customers are responsible for backing up and removing personal data, accounts, passwords, Apple IDs, Google accounts, Samsung accounts, gaming profiles and other personal information before returning a device.

Nova Gadgets cannot accept responsibility for data loss.

Return Costs

Where a return is due to a confirmed fault or incorrect item supplied by Nova Gadgets, reasonable return arrangements may be made with the customer.

Where a return is approved for another reason, the customer may be responsible for return transport or courier costs.

Contact

All return or refund requests must be discussed directly with the Nova Gadgets admin through WhatsApp before any item is returned.